Sep 12, 2022 · This error is usually cause by one of two issues. either you are trying to apply an older update through policy than the device has installed. (not allowing downgrade) or the device is not . If you see error 10, your iOS device may have a newer version of iOS than is supported by your computer. You'll need to update the software on your Mac or update iTunes or the Apple Devices . Dec 28, 2022 · What we've found is that it shows an error when an update is available but the user has not unlocked the device and accepted the update. The iOS update policies in InTune are more of a .
Sep 8, 2022 · If the device updates from iOS/iPadOS 15 to iOS/iPadOS 16, the user will be presented with a “new MDM payload does not match the old payload" error. At the device level, the enrolled . Feb 11, 2025 · This article gives troubleshooting steps to help you diagnose and resolve when a user receives a Profile installation failed error on an iOS/iPadOS device. Before you continue to scenario . Feb 28, 2023 · Error is 0x87d13c28 (also shown as -2016330712) devices (in intune) show that supervised is yes, shared ipad is no, ownership is corporate, jailbroken is false, encrypted is yes, .
Feb 11, 2025 · Launch the Company Apps app from Control Panel on the device to confirm that the device certificate hasn't expired; if it has then you will need to re-enroll the device. Confirm that the . Jan 14, 2026 · Reference article with a list of the Software Update agent error code in Microsoft Intune, including the symbolic name and error description. Oct 14, 2023 · VPN or proxy connections might prevent your device from contacting the update servers. If you still can't install the latest version of iOS, try downloading the update again: Go to Settings > .
Oct 11, 2025 · Note: The Microsoft Graph API for Intune requires an active Intune license for the tenant. Was this page helpful? Experiment with what's next in AI-driven apps and agent design. Intune .
- Error message " 0x87d13c33" on the iOS update policy.
- This error is usually cause by one of two issues.
- IOS update and restore errors - Apple Support (ZA).
My update policy shows errors on IPads/IPhones - Reddit. This indicates that "Error trying to import/transcribe a .mp3 file" should be tracked with broader context and ongoing updates.
What we've found is that it shows an error when an update is available but the user has not unlocked the device and accepted the update. For readers, this helps frame potential impact and what to watch next.
FAQ
What happened with Error trying to import/transcribe a .mp3 file?
If the device updates from iOS/iPadOS 15 to iOS/iPadOS 16, the user will be presented with a “new MDM payload does not match the old payload" error.
Why is Error trying to import/transcribe a .mp3 file important right now?
Troubleshooting profile installation failed error on iOS or iPadOS devices.
What should readers monitor next?
This article gives troubleshooting steps to help you diagnose and resolve when a user receives a Profile installation failed error on an iOS/iPadOS device.
Sources
- https://learn.microsoft.com/en-us/answers/questions/1003303/error-message-0x87d13c33-on-the-ios-update-policy
- https://support.apple.com/en-za/108308
- https://www.reddit.com/r/Intune/comments/zxeb0k/my_update_policy_shows_errors_on_ipadsiphones_but/
- https://techcommunity.microsoft.com/blog/intunecustomersuccess/resolved-iosipados-15-devices-enrolled-with-user-enrollment-are-unable-to-update/3621141
